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Recover Two-Factor Authentication

Human error is inevitable. Better be prepared for it! With the SecSign ID Restore Function the user ID can be duplicated, restored and managed on a device in a matter of minutes, without administrative help or service hotline annoyances.

Lost your phone? Don’t worry!
We solved an issue that costs time and money with other Two-Factor Authentication solutions. Fast, easy and secure restoration, remote unpairing of IDs and total control at any time.

Download our How-to guide for Restoring the ID

Before using the Restore Function you need to activate it in the app.
Follow the steps in the video to activate the restore function to use it later.

You will automatically be prompted to activate the Restore Function on your 4th login. If you want to activate the restore function earlier or if you didn’t activate it at this point, you can activate it manually.

RESTORE YOUR ID

We’ve got you covered for the worst-case scenario

NO ADMINISTRATION COSTS

No need to be on hold for customer service, no additional administrative work and zero helpdesk costs. Simple two-step process to retrieve your ID.

REMOTE WIPE YOUR APP

Unpair your IDs from any device, easy and fast from the admin panel or any device that has an active ID.

SECURITY NOTIFICATIONS

You receive notifications for every new device the ID is used on, to every device the ID is active on. Complete control, at any time.

What happens if I don’t activate the Restore Function or if I loose the Restore Code?

If you are using our default complimentary SecSign ID cloud service, there is no way to securely restore your ID without the restore function activated or your restore code, since we do not verify the detailed user information. For business accounts and on-premise setups, there are additional options for the administrator to restore an ID.

MAXIMUM PROTECTION BEHIND THE SCENES

Your users will have their ID restored in no time, and without bothering an administrator. But convenience does not come at a price. With the SecSign ID Restore Function the identification and authentication is secure – just like you expect it to be.

TWO-STEP AUTHENTICATION PROCESS

The Restore Process is protected in two steps via two different paths:
1. Restore Code displayed upon activation of the feature (can be accessed as long as you have access to the device)
2. OTP restore code sent via Email.

STAY UP TO DATE ON RESTORED IDS

Each device receives a notification if one of the IDs is restored or duplicated on a new device. If that restore or duplication is not authorized the device can be blocked immediately and indefinitely.

MONITOR ALL DEVICES

All devices with the ID activated on can be accessed both in the user panel, the administrative panel and in the app. Full control at all times.


How about an even more streamlined process? QR Code based Restore Function for the one click, two step authentication. As easy as it can be, added security for cloud and on-premise setups.
Our Restore guide gives more information on how that works.


ON-PREMISE SETUPS –
for even more convenience and customizations

With an on-premise setup you have even more tools at hand, from supporting your users restore to managing individual restore options and more. With the custom authentication app you can enroll, manage and support your users even more comprehensive


ADDITIONAL OPTIONS FOR ON-PREMISE SETUPS

LIMIT OR PREVENT RESTORE OF AN ID

Keep full control of all your users by prohibiting manual restore of their ID or automatically deleting the old ID from the old device after a successful restoration.
Devices can be deleted at any point via the admin dashboard, for example when a phone got lost or stolen.

DECIDE ON DETAILS OF THE RESTORE FUNCTION

You’d rather have your users receive the restore Code by mail or even personally? No problem with the individualized restore function for on-premise users.

MINIMIZE ERROR POSSIBILITIES

Activation of the restore function can be automatically activated for every new user. For setups with an Active Directory connected the Email address of the users can be automatically retrieved from the user management system. That way the restore function can automatically be activated when the user is enrolled in two-factor authentication.

BUT WHAT IF…

…a user looses access to his phone?

If a user looses his smartphone he can simply restore his ID on his new phone. In the meantime he can deactivate his ID on the dashboard, all without administrative assistance.
In case the user does need help, the administrator can simply deactivate the ID or unpair it from the lost phone. If the user lost his restore code, the administrator can decide if he allows resending the restore code, for example via a phone call, personally or, if security requirements are not as high, via Email.

…a user has a new phone?

The user can simply activate his ID on the new phone by duplicating it. The duplicate function is both possible with the restore code or with the quick and simple QR code pairing. To do this the user simply scans the QR code in the app on the old phone with the new phone and the app is set up and ready to go.

…a user forgets his PIN/Password?

In this case the user can use the restore function to reset his password/PIN by reactivating his ID after deleting it. He simply needs to delete the ID from the app and then use the restore code to reactivate it and choose a new Password/PIN. No administrative assistance required!

…a user looses his restore code?

Depending on the security requirements of your system the administrator can decide how to deal with this situation. He can either transmit a new restore code via phone, mail, personally or, if requirements are low, via Email.

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