No need to be on hold for customer service, no additional administrative work and zero helpdesk costs. Simple two-step process to retrieve your ID.
Unpair your IDs from any device, easy and fast from the admin panel or any device that has an active ID.
You receive notifications for every new device the ID is used on, to every device the ID is active on. Complete control, at any time.
If you are using our default complimentary SecSign ID cloud service, there is no way to securely restore your ID without the restore function activated or your restore code, since we do not verify the detailed user information. For business accounts and on-premise setups, there are additional options for the administrator to restore an ID.
The Restore Process is protected in two steps via two different paths:
Restore Code upon activation of the feature (securely stored by you)
– and –
restore code sent separately via Email.
Each device receives a notification if one of the IDs is restored or duplicated on a new device. If that restore or duplication is not authorized the device can be blocked immediately and indefinitely.
All devices with the ID activated on can be accessed both in the user panel, the administrative panel and in the app. Full control at all times.
Keep full control of all your users by prohibiting manual restore of their ID or automatically deleting the old ID from the old device after a successful restoration.
Devices can be deleted at any point via the admin dashboard, for example when a phone got lost or stolen.
You’d rather have your users receive the restore Code by mail or even personally? No problem with the individualized restore function for on-premise users.
Activation of the restore function can be automatically activated for every new user. For setups with an Active Directory connected the Email address of the users can be automatically retrieved from the user management system. That way the restore function can automatically be activated when the user is enrolled in two-factor authentication.
If a user looses his smartphone he can simply restore his ID on his new phone. In the meantime he can deactivate his ID on the dashboard, all without administrative assistance.
In case the user does need help, the administrator can simply deactivate the ID or unpair it from the lost phone. If the user lost his restore code, the administrator can decide if he allows resending the restore code, for example via a phone call, personally or, if security requirements are not as high, via Email.
The user can simply activate his ID on the new phone by duplicating it. The duplicate function is both possible with the restore code or with the quick and simple QR code pairing. To do this the user simply scans the QR code in the app on the old phone with the new phone and the app is set up and ready to go.
In this case the user can use the restore function to reset his password/PIN by reactivating his ID after deleting it. He simply needs to delete the ID from the app and then use the restore code to reactivate it and choose a new Password/PIN. No administrative assistance required!
Depending on the security requirements of your system the administrator can decide how to deal with this situation. He can either transmit a new restore code via phone, mail, personally or, if requirements are low, via Email.
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